With the demands of client servicing centers increasing, an effective and functional customer management solution is essential. nfinityQman provides a solution that not only manages the demand of the service center and its customers, but has the added advantage of allowing companies to target customers with relevant information while in the service center.

nfinityQman allows the service center to manage the flow of the customers quickly and efficiently through the service area. Cutting down on resources and increasing productivity of your staff and improving customer satisfaction.

The customer is greeted at the entrance by a staff member or consultant who helps them through the simple interactive menu. Information like name, account number and service requirements are captured. The information module is customizable, allowing one to structure the data sets to suit your specific information or data capture requirements.

The simple to use management interface, quickly displays the service area statistics in an easy to read graphical displays. Customer movements and waiting times can be viewed by minutes, hours, days and months. Qman management console allows managers or supervisors to add, move or remove consultants or resources to the service area instantly.

Detailed logs can be retrieved allowing one to view detailed information on the service center's performance, including individual and team statistics. This includes customers, waiting and service times.

The solution is integrated into the consultants and service areas workstations through a simple GUI. An image of the customer allows staff to immediately recognize clients giving the clients have been waiting in the queue directly from the interface. Information on the consultation is easily added before the consultant closes the client interview or service call.
In smaller centers the solution provides useful information to head office, capturing customer information for use in marketing and customer profiling.

Target your customers with news about new products and entertainment while waiting to be served. Content is controlled and published from head office insuring continuity in communication strategies. The nfinityX uses "Smart Content" allowing the content to be contextualized for specific geographical and demographic areas. Further integration into Qman allows content to be narrowed further and allowing the business to target customers with media and information relevant to their inquiry or requirements.

Allow your service areas configuration to be flexible, allowing managers to satisfy customer demand or accommodate peak time demands in the branch. If you require more consultants in a certain area simple re configure.